Ticketmaster
Ticket Fraud & Online Abuse Investigation Program
Help identify and investigate suspected ticket scams, counterfeit tickets, phishing campaigns, fraudulent ticket listings, impersonation, and other online abuse targeting eventgoers.
Program status: Pending company verification
Fraud Reporting & Investigation
Program type
Not yet available
Response rate
Not yet available
First response time
Global
Geographical scope
Pending verification
Program status
What We're Investigating
This is an independent AbuseOne reporting initiative for online fraud and abuse that exploits the Ticketmaster brand, from counterfeit tickets and deceptive resale offers to phishing pages, fake support channels and impersonation accounts.
Researchers document what they observe through lawful, publicly accessible information. AbuseOne reviews every submission individually and links related indicators to uncover coordinated activity.
- Ticketmaster
- Industry
- Live Events & Ticketing
- Program type
- Independent Fraud Reporting
- Rewards
- Subject to confirmation
- Program status
- Pending verification
- Website
- ticketmaster.com
Investigation Categories
Reports must contain evidence of suspected deception or abuse. Ordinary resale activity and customer dissatisfaction alone are not proof of fraud.
Not a vulnerability disclosure program. Do not access accounts without authorization, engage deceptively with suspects, collect personal information unlawfully, or purchase tickets solely to investigate.
In scope for reporting
Abuse indicators you can report.
Counterfeit and invalid tickets
Suspected fake, duplicated or invalid tickets offered through deceptive online channels.
Fake listings and deceptive resale
Fake ticket listings and resale offers that misrepresent the ticket, the seller or what will be delivered.
Impersonation
Websites and social media accounts falsely claiming to be, or to represent, Ticketmaster.
Phishing and credential theft
Fake Ticketmaster login pages and messages designed to steal account credentials or payment details.
Fake support and refund scams
Fraudulent customer support channels, fake helplines and deceptive refund communications.
Fraudulent ads and malicious domains
Search and social advertisements or lookalike domains that exploit the Ticketmaster brand.
Coordinated ticket scams
Scams involving multiple connected accounts, listings, domains or other observable indicators.
Payment fraud
Fraudulent payment requests and suspicious off-platform transactions associated with ticket sales.
Out of scope / not authorised
Do not do the following, and do not report it here.
Customer dissatisfaction
Complaints about prices, fees, availability or service quality without evidence of fraud.
Ordinary resale
Ticket resale activity without evidence of deception or abuse.
Speculative accusations
Claims without supporting evidence, including unsubstantiated claims about individual sellers.
Duplicate reports
Reports repeating an existing case without meaningful additional evidence.
Unauthorized access
Accessing, or attempting to access, accounts or systems you do not own.
Investigative purchases
Buying tickets or engaging with suspects solely to investigate them.
How it works
How your report moves from submission to an outcome.
- 01
Discover
Researchers discover suspicious listings, websites, accounts, advertisements or messages connected to the Ticketmaster brand.
- 02
Investigate
Researchers investigate using lawful, publicly accessible information and document URLs, timestamps and connections between indicators.
- 03
Submit
Researchers submit a structured report with supporting evidence through AbuseOne.
- 04
Review
AbuseOne reviews and assesses each report, checks for duplicates and determines appropriate next steps. Ticketmaster does not receive reports automatically.
Report statuses
- Submitted
- Under Review
- Investigating
- Awaiting Company Response
- Resolved
- Closed
Confidential. Reports and evidence are only accessible to authorised AbuseOne personnel. Findings are shared with Ticketmaster only where an authorised relationship and data-sharing arrangements exist.
Eligible reports
A useful report includes, where available:
- Relevant URLs and domain names.
- Dates and timestamps.
- Screenshots showing the suspected activity.
- Account identifiers, usernames or profile links.
- A description of the suspected scam.
- Supporting evidence that can be independently reviewed.
Redact personal information that is not necessary to substantiate your report.
Program Activity
No program activity is shown. Statistics will only appear after Ticketmaster verifies the program.
Guidelines
Follow these rules for every report you submit to this program.
- Use only lawful, publicly accessible information.
- Never access accounts without authorization.
- Do not engage deceptively with suspected scammers.
- Do not purchase tickets solely to investigate.
- Do not collect personal information unlawfully.
- Keep reports and evidence confidential. Do not share them publicly.
Researcher recognition
Rewards are subject to confirmation.
No reward amounts or bounty tiers have been set for this program. Any future recognition or reward is subject to explicit program terms, eligibility, validation and approval.
- Valid report count
- Reputation points
- Researcher achievements
- Hall of Fame recognition, where approved
Recognition is not guaranteed and only reflects actual, verified contributions. Public profiles never show confidential investigations or company information.
Get started
Help keep Ticketmaster and the internet safer.
Report suspected ticket scams, phishing and impersonation. Every report is reviewed individually and handled confidentially.