StubHub
Ticket Fraud & Online Abuse Investigation Program
Help identify and investigate online ticket scams, fraudulent listings, counterfeit tickets, phishing campaigns, impersonation, and other forms of online abuse targeting ticket buyers and the live entertainment industry.
Program status: Pending company verification
Fraud Reporting & Investigation
Program type
Not yet available
Response rate
Not yet available
First response time
Global
Geographical scope
Pending verification
Program status
What We're Investigating
This AbuseOne program coordinates the reporting and investigation of online fraud and abuse associated with the StubHub brand, from fake ticket offers and counterfeit tickets to phishing pages and impersonation accounts.
Researchers document what they observe through lawful, publicly accessible information. AbuseOne reviews every submission individually and links related indicators to uncover coordinated activity.
- StubHub
- Industry
- Live Events & Ticketing
- Program type
- Fraud Reporting & Investigation
- Rewards
- Subject to confirmation
- Program status
- Pending verification
- Website
- stubhub.com
Reporting Scope
The program focuses on demonstrable online fraud and abuse, not ordinary customer dissatisfaction. A legitimate customer complaint may still be relevant if there is independent evidence of a broader fraudulent scheme.
Not a vulnerability disclosure program. Do not purchase tickets to test sellers, contact suspected criminals under false pretences, access private accounts, bypass access controls, or collect sensitive personal information unlawfully.
In scope for reporting
Abuse indicators you can report.
Ticket scams
Fraudulent offers for concert, festival, sporting event, and theatre tickets.
Counterfeit tickets
Suspected fake tickets, duplicated ticket barcodes, and invalid tickets offered through deceptive online channels.
Fraudulent listings
Misleading or deceptive ticket listings, including cases where the advertised ticket does not match what is delivered.
Impersonation
Websites, social media accounts, advertisements, or individuals falsely claiming to represent StubHub.
Phishing and credential theft
Fake StubHub login pages, fraudulent customer support messages, and attempts to steal account credentials or payment information.
Payment and refund scams
Fraudulent payment requests, deceptive refund communications, and suspicious off-platform transactions associated with ticket purchases.
Malicious domains and advertisements
Suspicious websites, search advertisements, and social media campaigns impersonating StubHub or exploiting its brand.
Organized ticket fraud
Connected accounts, domains, listings, and other observable indicators that may reveal coordinated fraudulent activity.
Out of scope / not authorised
Do not do the following, and do not report it here.
Price or service complaints
General complaints about ticket prices or service quality.
Speculative accusations
Claims without supporting evidence, including unsubstantiated claims about individual sellers.
Ordinary resale
Ticket resale without evidence of deception or fraud.
Duplicate reports
Reports repeating an existing case without meaningful additional evidence.
Unauthorized access
Accessing, or attempting to access, accounts or systems you do not own.
Unlawfully obtained data
Reports containing personal information that was collected unlawfully.
How the program works
How your report moves from submission to an outcome.
- 01
Discover
Researchers identify potentially fraudulent listings, suspicious websites, impersonation accounts, or other relevant online activity using lawful, publicly accessible information.
- 02
Investigate
Researchers document the findings, collect relevant URLs and timestamps, and establish connections between observable indicators where possible.
- 03
Submit
Researchers submit a structured report through AbuseOne, including supporting evidence and a clear explanation of the suspected abuse.
- 04
Review
AbuseOne reviews the submission, checks for duplicates, assesses evidence quality, and determines the appropriate next steps. Relevant findings may be shared with StubHub only where an authorized relationship and appropriate data-sharing arrangements exist.
Report statuses
- Submitted
- Under Review
- Investigating
- Awaiting Company Response
- Resolved
- Closed
Confidential. Reports and evidence are only accessible to authorised AbuseOne personnel. Findings are shared with StubHub only where an authorised relationship and data-sharing arrangements exist.
Eligible reports
A useful report includes, where available:
- Relevant URLs and domain names.
- Screenshots showing the suspected fraudulent activity.
- Dates and timestamps.
- Relevant social media account names or profile links.
- A description of the suspected scam.
- Observable connections between multiple accounts, listings, or websites.
- Supporting evidence that can be independently reviewed.
Redact personal information that is not necessary to substantiate your report.
Program Activity
No program activity is shown. Statistics will only appear after StubHub verifies the program.
Guidelines
Follow these rules for every report you submit to this program.
- Use only lawful, publicly accessible information.
- Do not purchase tickets to test or expose sellers.
- Do not contact suspected criminals under false pretences.
- Never access private accounts or bypass access controls.
- Do not collect sensitive personal information unlawfully.
- Keep reports and evidence confidential. Do not share them publicly.
Researcher recognition
Rewards are subject to confirmation.
High-quality, actionable reports may be considered for recognition in accordance with the applicable program rules. Any financial reward is subject to explicit program terms, eligibility, validation, and approval.
- Valid report count
- Reputation points
- Researcher achievements
- Hall of Fame recognition, where approved
Recognition is not guaranteed and only reflects actual, verified contributions. Public profiles never show confidential investigations or company information.
Get started
Help keep StubHub and the internet safer.
Report suspected ticket fraud, phishing, and impersonation. Every report is reviewed individually and handled confidentially.